Terms of service

Terms of Service

Last updated: January 2026

Welcome to Trophy Sign & More. By placing an order on our website, you agree to the following Terms of Service. Please read them carefully before completing your purchase.

1. Order Confirmation & Design Approval

All personalized and custom orders are processed only after final design approval by the customer.

Design proofs are sent via WhatsApp or email for review.
Customers are responsible for verifying all details, including names, dates, spelling, images, and logos.
Once the design is approved, no changes can be made.

Trophy Sign & More is not responsible for errors that were approved by the customer.

2. Production Time

Our standard production time is 3 to 5 business days, depending on the complexity and quantity of the order.

Production begins after full payment and design approval.
Production times may vary during peak seasons.
Customers will receive a shipping confirmation once their order has been shipped.

Shipping

We offer the following shipping options:

Nationwide shipping within the United States via USPS® and UPS®.
Free shipping on orders of $99 or more

Shipping details:

Shipping costs are calculated at checkout when applicable.
Tracking information is provided by email once the order has shipped.
Delivery times are estimates and may vary due to carrier delays.

Trophy Sign & More is not responsible for delays caused by shipping carriers.

4. Payment Policy

Full payment is required before production begins.
We accept all major payment methods available on our website.
Orders will not be processed without confirmed payment.

5. Returns & Refunds

Because our products are custom-made and personalized, all sales are final once the design has been approved or production has begun.

We do not accept returns, exchanges, or refunds for changes of mind, customer-provided spelling errors, incorrect information submitted by the customer, or details included in an approved design.
Customers are responsible for carefully reviewing all names, dates, spelling, photos, and other personalization details before approving the design.
If an item arrives damaged, defective, or contains an error caused by Trophy Sign & More, please contact us within 7 calendar days of delivery at info@trophysign.com. Include your order number and clear photos of the item and packaging.
After reviewing the claim, Trophy Sign & More will correct or replace the affected item at no additional cost when appropriate.

6. Cancellations

Cancellation requests are accepted only before the customer approves the design. Once the design has been approved or production has begun, the order cannot be canceled or refunded.

7. Customer Support

If you have any questions or need assistance, please contact us:

WhatsApp: +1 (914) 814-1850
Email: info@trophysign.com

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